Columbus Central

Multi-channel delivery and document workflow

  • OVERVIEW
    OVERVIEW
    OVERVIEW
    OVERVIEW
    OVERVIEW
    OVERVIEW
  • KEY FEATURES
    KEY FEATURES
    KEY FEATURES
    KEY FEATURES
    KEY FEATURES
    KEY FEATURES

OVERVIEW

Business documents perform a critical role in every organization and the process by which they are delivered to the final recipient has become more complex with the introduction of new business applications and channels. Managing delivery to multiple email, web, mobile and print channels while creating ever more sophisticated, personalized communications can be a challenging and labor-intensive process.

Columbus Central helps you to reduce operating costs and improve business efficiency by managing the capture, storage, processing and multi-channel delivery of all document output according to your business rules, document content and customer preferences.

Columbus Central provides a single rationalized architecture that supports input from any system, in any format, and controls the processing of documents throughout the enterprise and beyond.

KEY FEATURES

  • Automated document workflow
    The Columbus Central workflow feature guides you through the creation of detailed task plans to process and manage your documents; business processes can be modelled and implemented easily using the graphical flowcharting tool
  • End-to-end document processing
    Complex workflows can be created for any document-related activity, from data capture, document creation and composition, through to splitting and bundling, delivery and storage
  • Assured multi-channel delivery
    Columbus Central manages distribution to multiple channels, including the web, email, mobile devices, printers and online document archives and provides feedback mechanisms to confirm successful delivery
  • Flexible, rules-based processing
    Different process steps - such as 'printing' rather then 'emailing', for example - can be initiated by rules or conditions specified by you, such as customer preferences, document content or an email delivery failure
  • Interactive, user-driven processes
    For ultimate responsiveness, processes can be changed dynamically, based on human interactions, such as a customer request or an administrator intervention
  • Centralized control
    Web and mobile administrator interfaces keep you in control, with graphical displays that monitor the progress of every task as it happens and alert you to any potential problems immediately
  • Real-time performance monitoring
    Graphical displays monitor and analyze key internal performance metrics for Columbus Central and your supporting delivery infrastructure to help you respond quickly to events such as a server not communicating or a performance threshold violation
  • SAP integration
    Integration with SAP allows you to send document processing tasks to SAP and to return feedback to SAP
Columbus Central is a core component of the Columbus suite for smarter information delivery, which also includes:

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